Questions, answered plainly.
The things guests ask us most before they arrive. If yours isn't here, the front office answers on WhatsApp.
Booking & arrival
Do you offer free airport transfers?
Yes — both ways, at no charge, for every guest who books directly on squarehotelktm.com. We drive you in the hotel's own electric vehicles. Return airport taxis typically cost around US$25. Send us your flight details after booking and we will be waiting at Tribhuvan International Airport, about 25 minutes away.
Why book direct instead of a travel site?
Our best available rate is always here, there are no booking fees, and the free electric airport transfers are only included on direct bookings. You also reach the front office directly if anything about your stay needs changing.
Is breakfast included, and is there parking?
Parking is free for all guests. Breakfast depends on the rate you choose: bed-and-breakfast rates include the full buffet at Emerald Coffee Shop, served until 10:30 AM, while room-only (EP) rates do not. You can see both side by side when you check rates, and breakfast can be added at the front desk after you arrive.
What are your check-in and check-out times?
Check-in is from 2:00 PM and check-out is by 12:00 noon. If your flight lands early or leaves late, tell us in advance — we will hold your luggage and do our best to arrange an early check-in or late check-out.
The rooms
What kinds of rooms do you have?
Thirty-nine rooms in three types: Standard Rooms of 25 m² in king, queen or twin; Executive Suites of 50 m² with a jacuzzi and electronically frostable glass; and one Apartment Suite of 75 m² with a master bedroom, a twin room and a full living room. Every room shares the same double-cavity wall construction, so the city stays outside.
Can I control my room from the TV?
Yes. The TV in your room runs the lights, the curtains, a sleep timer and the door sign (Do not disturb or Make up my room). With the same remote you can order in-room dining and ask for a wake-up call, cleaning, laundry or luggage pickup. Voice control works in English through Google.
What happens to my Netflix or YouTube login when I check out?
Our room TVs sign you out for you. At check-out the TV erases your YouTube, Netflix and Google sign-ins by itself, and a sign-out button works at any time during your stay.
Which languages does the room TV speak?
Nine: English, Nepali, Hindi, Chinese, Japanese, Korean, French, German and Spanish. The buttons, the hotel information and every dish on the in-room menu change with your choice.
Is Square Hotel suitable for families with children?
Yes. The Apartment Suite was designed around families, with a separate twin room and living space. There is a rooftop swimming pool, and the lobby is a genuinely relaxed place — the owners' own children grew up running through it.
Location
Where exactly is Square Hotel?
Pulchowk Square, Pulchowk-3, Lalitpur 44700, Nepal — in Patan, the old city south of Kathmandu. Patan Durbar Square, a UNESCO World Heritage Site, is a pleasant 15-minute walk, or about five minutes by car in traffic. Tribhuvan International Airport is about 25 minutes away.
Events & the hotel
Do you have facilities for meetings and events?
Yes — Simrik Hall (7,000 ft²) for weddings and banquets under crystal chandeliers, Neel Hall for conferences with an LED panel, Ruby Hall for up to 80 guests theatre-style, and the Ruby Boardroom for 10 to 15. For a wedding or conference group we can confirm rooms for your dates while you are still on the phone.
What makes Square Hotel different from other hotels in Kathmandu?
It was built by Nepali hands over eleven years — hand-hammered brass, locally carved slate, furniture that took a local workshop twelve months to make, and rotating work by Nepali artists in partnership with Gallery 108. Every room's TV welcomes you by name in your language and runs the room from the remote. It is a family project rather than a chain, and it won SATA 2025 Leading City Hotel (Below 40 Rooms) for Nepal.
Still deciding? Ask us.
The front office is on WhatsApp, day and night.
